The Help Desk Decision: Evaluating the Benefits to an Outsourced Help Desk Solution

An IHETS White Paper on Help Desk Services

Exerpt:

In a survey of more than 200 higher education institutions’ help desks, conducted by the EDUCAUSE Center for Applied Research, nearly 40% of respondents indicated the support expectations on campus are not aligned with help desk resources. Outsourcing off-hours and weekend help desk needs can save a small, private institution more than $71,000 per year in direct labor costs alone while also improving support and increasing flexibility. With nationwide cut backs in higher education budgets and the expectation for IT departments to grow to meet current demands, the question becomes how can you do more with less? Check out the new IHETS White Paper ‘The Help Desk Decision’ to learn more about an outsourced help desk solution.