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Help Desk

The IHETS Help Desk manages and monitors technical operations to ensure consortium members receive uninterrupted, high-quality service. If you experience technical difficulties of any kind, including disruption of service, our customer service analysts will research and troubleshoot your issue and consult with IHETS technical staff to fix the problem and restore service in an efficient and timely manner.

Contacting the Help Desk

Phone: 317.263.8999 / 800.246.7615 (toll free)

Email: helpdesk@ihets.org

Hours of operation

Live Help Desk phone support is available Monday through Friday, 8 a.m.-10 p.m. EST.

On weekends, afterhours, and holidays, on-call Help Desk support is available. For on-call support, please call the Help Desk and leave a detailed message, including your name, phone number, and nature of your problem. A member of the Help Desk staff will be paged and will return your call within 45 minutes.

Off-Hours Help Desk
For more information, please visit our Off-Hours Help Desk page. 

With more than 100 member institutions across Indiana, IHETS has provided substantial savings to local communities while improving access to educational opportunities and events... more