The IHETS Help Desk manages and monitors technical operations to ensure users receive uninterrupted, high-quality service. If you experience technical difficulties of any kind, including disruption of service, our customer service analysts will research and troubleshoot your issue and consult with IHETS technical staff to fix the problem and restore service in an efficient and timely manner.
Contacting the Help Desk
Phone: 317.274.8999 / 800.246.7615 (toll free)
Email: helpdesk@ihets.org
Hours of operation
Live Help Desk phone support is available Sunday through Friday, 8 a.m. - 2 a.m. EST and Saturday, 8 a.m. - 5 p.m.
On weekends, afterhours, and holidays, on-call Help Desk support is available. For on-call support, please call the Help Desk and leave a detailed message, including your name, phone number, and nature of your problem. A member of the Help Desk staff will be paged and will return your call within 45 minutes.
Off-Hours Help Desk
For more information, please visit our Off-Hours Help Desk page.