Technical support and training

If you encounter technical problems using IHETS Interactive, built on Adobe's Breeze Meeting platform, help is just a phone call or e-mail away. For immediate assistance, contact the IHETS Help Desk. Telephone support is available 24 hours a day, seven days a week.

• Phone: 317.263.8999
• Toll free: 1.800.246.7615
• E-mail: helpdesk@ihets.org

Training sessions are available for hosts, instructors, and receive site contacts—individually or in small groups—at IHETS or your site. In addition, twice weekly sessions (one in the morning and the other in the afternoon) using the service are offered. To participate, contact Tim Paige, IHETS training manager:

• Phone: 317.263.8967
• E-mail: tpaige@ihets.org
  

Documentation and training materials

As you use these materials and become familiar with the IHETS Interactive service, please let us know if you find errors or omissions in any of these documents by e-mailing interactive@ihets.org. All materials are available in PDF except where noted.

• Self test (Are you ready to participate in an IHETS Interactive session?)
• Quick Start Guide for Hosts and Participants
• Quick Start Guide for Hosts: Camera & Voice, Attendee List, and Chat Pod
• Quick Start Guide for Hosts: Share Pod
• Installing and Configuring IHETS Interactive
• IHETS Interactive demo (requires Macromedia Flash Player, 5:05)
• Best practices for using IHETS Interactive audio (requires Macromedia Flash; 3:35)
  
• Host Manual for IHETS Interactive (for faculty, instructors, teachers, and other meeting conveners)
• Host Menubar Quick Reference Guide
• Workflow and Checklist for Hosts
• Host Guide to IHETS Interactive Recordings
  
• Participant Guide for IHETS Interactive (for students and meeting participants)
• Participant Menubar Quick Reference Guide

Adobe documentation

• Watch a simulated Breeze Meeting session (requires Macromedia Flash plug-in)
• Breeze 5 documentation (user manuals for all Breeze components)
• Breeze Resource Center
• Breeze Support Center
• Live and on-demand training