Coordinators Handbook
Consortium support for Learning Centers
IHETS/ICN staff support
Manager, ICN student services
Carol Brunty, 317.263.8846
Role: Provide leadership and support for ICN campus and learning center
coordinators; lead statewide efforts to develop interinstitutional systems,
policies, and procedures that better meet the needs of distance learners;
implement and oversee ICN student support helpdesk and preregistration
services to support current and prospective distance learners; and manage
the daily operations of the ICN helpdesk.
ICN student services coordinator
Alison Jensen, 317.263.8847
Role: The ICN student services coordinator facilitates interinstitutional
requests for registration and assists with resolution of problem situations
between students and ICN member institutions. The coordinator also assists with training on the ICN enrollment process and
provides daily oversight of the ICN helpdesk and information
specialist staff.
IHETS training manager
Tim
Paige, 317.263.8967
Role: Responsible for addressing the needs of existing and prospective
IHETS Interactive receive sites to enhance their abilities to deliver
courses from the member institutions to students at their locations; provide
staff support, information, and training for effective network utilization
at video service sites; serve as in-house expert on program information
of video courses.
ICN information specialist
Role: Responsible for taking calls, logging calls/mail, and filling orders
related to the Indiana College Network. Provide assistance to callers
in navigating ICN web site, answering questions regarding ICN, and providing
information regarding careers, financial aid, and other distance education
programs not offered by member institutions.
