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IHETS Help Desk

Overview

IHETS Help Desk analysts manage and monitor technical operations to ensure consortium members receive uninterrupted, high-quality service. If you experience technical difficulties of any kind, including disruption of service, contact the Help Desk.

If a problem occurs, they research and gather information, perform troubleshooting, and facilitate communication between you and the IHETS technical staff who are responsible for fixing the problem and restoring service in an efficient and timely manner.

Contacting the Help Desk

Phone:

317.263.8999
Toll free: 1.800.246.7615
Fax:

317.263.8831
For the quickest response, contact us by phone. If you do send a fax, please call to ensure it was received. Please be sure the fax is addressed “ATTN: Help Desk” before sending.

E-mail:

helpdesk@ihets.org
Emails will be looked into on the next business day.

Hours of operation

  • Live Help Desk phone support is available 8am-10pm, Monday through Friday.
  • On weekends, afterhours, and holidays, on-call Help Desk support is available. For on-call support, please call the Help Desk and leave a detailed message, including your name, phone number, and nature of your problem. A member of the Help Desk staff will be paged and will return your call within 45 minutes.

 

Note: For a short video (3:13) on the IHETS Help Desk, select one of these links: WMV or Real.



Last updated: January 09, 2008